OTZshoes

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Returns & Exchanges

Online Return Policy:

We will gladly accept returns on merchandise purchased only on this site with a RETURN AUTHORIZATION. Please use the CONTACT US or email us at otzshoes@freemystore.com to receive a PRE-PAID RETURN LABEL AND RETURN AUTHORIZATION FORM from our Customer Care team. The returned item must be in its original undamaged shoe box and must NOT HAVE BEEN WORN, ALTERED OR WASHED. Refunds will be offered on returns made within 30 days of the shipping date. Refunds will be credited back to the original credit card.

***INTERNATIONAL ORDERS AND SALE ITEMS CAN NOT BE RETURNED UNLESS SPECIFIED UNDER TERMS OF SALE.