OTZshoes

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Returns & Exchanges

Online Return Policy:

We will gladly accept returns and exchanges on merchandise purchased only on this site with a RETURN AUTHORIZATION. Please use the CONTACT US or email us at otzshoes@freemystore.com to receive a RETURN AUTHORIZATION from our Customer Care team. The returned item must be in its original packaging and must NOT HAVE BEEN WORN, ALTERED OR WASHED. Refunds and Exchanges will be offered on returns made within 30 days of the shipping date. Refunds will be credited back to the original credit card, minus shipping & handling.

***INTERNATIONAL ORDERS AND CLEARANCE ITEMS CAN NOT BE RETURNED OR EXCHANGED FOR ANY REASON.

Exchanges:

When shipping back, please PRINT RETURN AUTHORIZATION AND FOLLOW INSTRUCTIONS. Please pack all items in an appropriate shipping box or reuse the original packaging. Please ship back to the return address located on the RETURN AUTHORIZATION form using any traceable method. Your card will be charged or credited any difference in price. Return shipping is at your expense.**Exchange (UPS ground) shipping back to you is complimentary/free.